This qualification recognises the competence, knowledge, and skills required for working in a front office role in an accommodation environment. The holder will also demonstrate a range of interpersonal, personal presentation, and customer service skills required to work in a front office in a commercial accommodation environment.

This qualification is designed to be flexible and accessible to enable the holder to show specific competence in housekeeping.  The holder will also have demonstrated a range of interpersonal, personal presentation, customer care, numeracy, literacy, and teamwork skills required by workers in an accommodation environment.