The Diploma programme combines hands-on practical experience with management theories and concepts necessary for efficient and effective performance in the hotel industry.  This programme undertakes an exploration of the distinctive features involved in the management of hotels.  It enables students to recognise the managerial challenges and responsibilities within the hotel industry.  It aims at enhancing management skills microscopically while understanding to perform effectively macroscopically.

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The new customer profile has a very high demand of personalized service. The quality of service in the hotel industry can go down because of an inadequate number of trained staff,. A hotel guest spends most of his time in the room and it is evident that housekeeping staff have a predominant role to play in the industry.

In order to support the continuous growth of the Hotel Industry and ensure that high standards of service are maintained, training is vital Due to health hazards, hotel guests are very health conscious and meticulous as far as hygiene is concerned. Therefore, housekeeping department has to ensure that guests are satisfied by providing a quality service to meet and exceed their expectations. Hence, training in housekeeping is vital to keep pace with the ever changing tourism environment.

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This qualification is designed to enable learners employed in the Pastry discipline of the industry to gain recognition for the specialist skills and knowledge required by this sector of the industry and acknowledges the scope of specialist skills required to meet the industry’s national and international standards. The specialist skills recognised by the National Certificate in Pastry Level 3 are such that people credited with the qualification will be competent in a number of pastry skills. They may also have gained credit for unit standards covering skills relating to higher workplace responsibilities in the pastry industry. These skills include food safety controlling machinery, setting up, shutting down and isolating machines and team work.

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This qualification recognises the competence, knowledge, and skills required by experienced operators in food production. The qualification is awarded to people who have demonstrated advanced skills and knowledge necessary to work in a food production environment, including product knowledge, safe food handling practices and compliance with health and safety legislation. The holder will also demonstrate a range of interpersonal, personal presentation, numeracy, literacy and teamwork skills.

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This qualification recognises the competence, knowledge, and skills required by experienced operators in the Restaurant and Bar services.  The qualification is awarded to people who have demonstrated advanced skills and knowledge necessary to work in a Restaurant and Bar environment including correct use of service techniques, customer interaction skills, product knowledge, safe food handling practices and compliance with health and safety legislation. The holder will also demonstrate a range of interpersonal, personal presentation, numeracy, literacy and teamwork skills required to supervise staff in a commercial food and beverage service environment.

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This qualification recognises the competence, knowledge, and skills required for working in a front office role in a commercial accommodation environment.  It is awarded to people who are able to demonstrate the skills and knowledge necessary to work in a front office role, including providing a reception service, operating a booking system, handling foreign exchange and complying with health and safety and security procedures.  The holder will also demonstrate a range of interpersonal, personal presentation, and customer service skills required to work in a front office in a commercial accommodation environment.

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