This qualification recognises the competence, knowledge, and skills required for working in a front office role in a commercial accommodation environment.  It is awarded to people who are able to demonstrate the skills and knowledge necessary to work in a front office role, including providing a reception service, operating a booking system, handling foreign exchange and complying with health and safety and security procedures.  The holder will also demonstrate a range of interpersonal, personal presentation, and customer service skills required to work in a front office in a commercial accommodation environment.

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