Front Office for Beginners
Objectives and Learning Outcomes

This qualification recognises the competence, knowledge, and skills required for working in a front office role in a commercial accommodation environment. It is awarded to people who are able to demonstrate the skills and knowledge necessary to work in a front office role.

Duration 5
to 6 month(s) with work placement
  • Study Mode Full-Time
  • Seats 20
  • Language Creol, English, French
  • Intake / Location
    • October Constance Academy
  • APPLY FOR COURSE

    • Tariff Structure

    • Basis of charging/Plans, competition, customer’s profile, standards of service & amenities
    • Different types of tariffs
      • Rack Rate
      • Discounted Rates for Corporates, Airlines, Groups & Travel Agents

     

    Front Office And Guest Handling

    • Introduction to guest cycle
    • Pre arrival/Arrival/During guest stay/Departure/After departure

     

    Reservations

    • Importance of reservation
    • Modes of reservation/Channels and sources (FITs, Travel Agents, Airlines, etc)
    • Types of reservations (Tentative, confirmed, guaranteed etc.)
    • Cancellation/Amendments/Overbooking

     

    Room Selling Techniques

    • Up selling/Discounts

     

    Arrivals

    • Preparing for guest arrivals at Reservation and Front Office/Receiving of guests
    • Pre-registration/Registration
    • Relevant records for FITs, Groups, Air crews & VIPs

     

    During The Stay Activities

    • Information services/Message and Mail Handling/Key Handling
    • Room selling technique
    • Hospitality desk/Complaints handling/Guest handling
    • Guest history


    Front Office Co-Ordination

    • With other departments of hotel

    1. Entry requirement

    This programme is open to anyone who would like to make a career in the hotel or cruise industry.  Participants should be of 16 years or higher.

    2. Programme duration

    Normal duration of this programme is 5 to 6 months with work placement.

    3. Course fees

    For details about course fees click here.

    Sponsorship is available for eligible candidates.  For financial assistance click here.

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