This qualification recognises the competence, knowledge, and skills required for working in a front office role in an accommodation environment. The holder will also demonstrate a range of interpersonal, personal presentation, and customer service skills required to work in a front office in a commercial accommodation environment.

This qualification is designed to be flexible and accessible to enable the holder to show specific competence in housekeeping.  The holder will also have demonstrated a range of interpersonal, personal presentation, customer care, numeracy, literacy, and teamwork skills required by workers in an accommodation environment.

The Hotel industry is one of the fastest growing sectors resulting in a critical need for professionally trained and educated staff. This programme maintains its focus on practical aspects whilst incorporating key management elements including Human Resource, Marketing, Finance and Operations in its curriculum. A profound understanding of all aspects of hotel management creates polyvalent and multi-talented professional employees.