This qualification recognises the competence, knowledge, and skills required for working in a front office role in an accommodation environment. The holder will also demonstrate a range of interpersonal, personal presentation, and customer service skills required to work in a front office in a commercial accommodation environment.

This qualification is designed to be flexible and accessible to enable the holder to show specific competence in housekeeping.  The holder will also have demonstrated a range of interpersonal, personal presentation, customer care, numeracy, literacy, and teamwork skills required by workers in an accommodation environment.

The Hotel industry is one of the fastest growing sectors resulting in a critical need for professionally trained and educated staff. This programme maintains its focus on practical aspects whilst incorporating key management elements including Human Resource, Marketing, Finance and Operations in its curriculum. A profound understanding of all aspects of hotel management creates polyvalent and multi-talented professional employees.

The Supervisor Development Programme is series of core and elective management workshops designed to equip Supervisors, Team Leaders and Coordinators with the right skills, tools and attitude to lead themselves, their teams and bring results.

The Constance BRIGHT™ is a highly customised competency-based management and leadership development programme implemented at Group Level since 2011. BRIGHT™ Level 1 is for those wishing to take up a supervisory role or who want to further develop their supervisory skills.

The Service Excellence Workshop adopts a systemic approach while focusing on the reviving the basics of the art of hospitality in the 2020’s, that is, blending technology with the know-how of True Service, by True People creating True Experiences in our True Places.

The COMET is our Management Training Scheme which aims at preparing young Degree and Diploma Graduates with or without work experience for positions of responsibility in the Hospitality industry.

The IIP is specifically designed for students currently enrolled in a Degree or  Diploma programme which requires guided work exposure.