At the end of the training, the participants will be able to; explain the importance of reporting to Management, define the different types of reports and demonstrate familiarity with Budgeting and the Profit and Loss Report- its principles and terminologies.

Empowerment is not to the subordinates only. It begins with self-empowerment and an understanding of where we get our power from.

This training program is intended to provide the participants, in depth knowledge of personal care, which will help them, develop a personality and confidently express themselves in front of guests.

Team engagement is not only about having happy and satisfied team members at work. An engaged employee is more emotionally committed to the company values and goal and is willing to invest his energy to improve productivity at work.

This workshop will ensure that all callers are given the five stars treatment. Weaknesses of the participants will be identified and addressed. Moreover, this workshop is also needed to maintain the standards instilled, improve professional telephone etiquette as well as decrease customer complaints.