Manager Development Programme
The Manager Development Programme is designed to equip current and aspiring managers with the strategic, operational, and people management skills required to lead departments effectively in a professional hospitality environment. Building on supervisory and leadership foundations, this programme focuses on managing performance, leading teams at scale, and aligning daily operations with organisational objectives. Participants develop the ability to plan, decide, communicate, and lead with accountability, while driving service excellence, productivity, and team engagement. The programme prepares managers to take ownership of results, people development, and continuous improvement within their departments.
-
Format
In Person
-
Duration
8 to 12 months
-
Progression Pathways
Executive Development Programme
Key Course Takeaways
By the end of this programme participants will be able to:
- Understand the role and responsibilities of a manager within the organisation.
- Lead and manage teams through clear direction, motivation, and accountability.
- Plan and manage departmental operations to meet service and performance targets.
- Apply effective performance management, coaching, and staff development practices.
- Handle complex people issues, decision-making, and escalation professionally.
- Communicate effectively with senior management and cross-functional teams.
- Uphold organisational values, policies, and leadership standards consistently.
Why Take This Course
This programme prepares participants to succeed in management roles by strengthening their leadership capability, decision-making confidence, and operational oversight. It bridges the gap between supervising teams and managing departments, enabling managers to deliver consistent results while developing their people. The course supports succession planning, internal promotion, and long-term leadership development within the organisation.
Who should apply
Designed for experienced supervisors, assistant managers, and managers responsible for leading teams and departmental performance.