National Certificate Level 3 in Housekeeping
This qualification equips learners with the essential knowledge, practical skills, and professional behaviours required to work effectively in housekeeping roles within the hospitality industry. The programme responds to the growing demand for high standards of cleanliness, hygiene, and personalised service expected by today’s hotel guests. Learners develop hands-on competence in guest room servicing, public area maintenance, laundry and linen operations, and the safe use of cleaning chemicals and equipment. The course also embeds Health & Safety, hygiene standards, customer service, teamwork, and professional conduct, preparing learners for operational roles in commercial accommodation environments.
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Duration
12 months
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Mode
Classroom and Workplace Learning
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Awarding body
MITD/MES
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Intake
April (application deadline is March). See our events calendar for more details.
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Location
Constance Hospitality Academy, Mauritius
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Progression Pathways
Constance Hospitality Academy, Mauritius (CTH L3 Foundation), EHSG (NC4) or entry-level roles in hotels
Key Course Takeaways
By the end of this programme participants will:
- Demonstrate professional conduct, personal hygiene, and grooming standards.
- Perform guest room cleaning, bed making, and bathroom servicing to industry standards.
- Maintain public areas, service supplies, and housekeeping equipment effectively.
- Apply safe handling procedures for cleaning chemicals and equipment.
- Carry out basic laundry and minibar servicing operations.
- Deliver courteous customer service and provide information to guests.
- Comply with Health, Safety, hygiene, and security requirements in hospitality settings.
Why Take This Course
This qualification provides a strong foundation for a professional career in housekeeping, one of the most essential departments in hospitality operations. It combines structured academic learning with real workplace experience, enabling learners to develop discipline, attention to detail, and service excellence aligned with industry standards. The programme enhances employability and supports progression to higher-level housekeeping and hospitality qualifications.
Who should apply
Applicants aged 17 years and above may apply. Admission is subject to a case-by-case selection process, which may include consideration of academic background, experience, and suitability for the programme.